The trademark Smari Studio owned by Al Ain Al Jameela Commercial Corporation with commercial registration No.: 1010695199 welcomes you, and below you will find the special information in the replacement and return policy. If you have any questions, you can contact us via [email protected]
What is the return or exchange policy at Smari Studio?
Your satisfaction is our goal and for the sake of your safety, our exchange and return policy states that it is not allowed to return or exchange beauty products even if they are in their original condition, with the exception of products that arrive to you damaged.
What is the exchange or return policy for products that arrive damaged?
In the event that you receive the product damaged, Smari Studio will bear all shipping costs, provided that the replaced / returned product is in its original condition and in its original packaging and has not been used, opened or changed the packaging features of the product, and our customer service colleagues will be happy to serve you in this regard through the available communication channels
How long is the period allowed to replace or return the damaged product?
You can exchange or return the damaged product within 7 days of receiving the order.
How long does the replacement or return process take for a damaged product?
When the shipment reaches Smari Studio team, the condition of the product will be confirmed and then the amount will be transferred to you or a replacement will be shipped to you.
